Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Estimates

Shipping option	Estimated delivery time
Standard Shipping (Australia)	5 - 7 business days
Express Shipping (Australia)	3 - 5 business days
International Shipping	7 - 14 business days

Local delivery

We ship Australia wide utilising Australia Post & DHL. Occasionally other couriers are sourced.

In-store pickup

Our in-store pickup hours are 7:30am - 4:00pm, Monday - Thursday. Please have your order confirmation email with you when you come.

Choice of Service Provider

While we make every effort to honor the shipping method you select at checkout, there may be rare occasions where your chosen carrier or service is temporarily unavailable at the time of dispatch.

In such cases, we reserve the right to use an alternative, reputable shipping provider that closely matches the cost and estimated delivery timeframe of your original selection.

Our priority is to ensure your order arrives safely and as quickly as possible, and we will always choose the most efficient and reliable option available to fulfill that promise.

International Shipping

We offer international shipping to the following countries: New Zealand.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at sales@piratecampco.com.au with your name and order number, and we will look into it for you.

Policy Updates

This Policy may change from time to time and is available on our website.